Return & Exchanges Policy

Thank you for shopping at MAQQco!

We want your purchase to satisfy you. While every effort is taken to guarantee you receive the item(s) in the best condition possible, if for any reason you are not happy with your purchase, we are here to assist you. 

Our items are made in limited quantities; therefore, returns & exchanges (but no refund) can only be accepted under the conditions and within the allocated time frames outlined below:


You have [3] calendar days to return the item(s) from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging. Kindly note that we would not process returns nor exchanges on (i)sale/discounted/promotional item(s), (ii) item(s) without tags & labels, and (iii) used or washed merchandise/item(s).

To initiate the return & exchange process, you will need to send an email to: Alternatively, you may DM us via our Instagram Account @MAQQCO for inquiries.

In the email, please provide these information to aid our team in best assisting you.

  1. Please put the subject/title in the email as : Return & Exchanges - *Your Order Number*.
  2. Please provide the receipt or proof of purchase. 
  3. Please provide reason(s) for return & exchanges 
  4. Please provide photographic evidence of the defective or incorrect item(s).


Once we receive your item(s), we will inspect them and notify you that we have received your returned item(s). We will immediately notify you of the status of your exchanges after inspecting the item. Please note that we will not be able to proceed with your exchanges if the item(s) does not fulfil the conditions as stipulated in the Returns section, and we will immediately return it to you with written consent.

All exchanges are subject to stock availability, and please note that we are only able to offer (i) size exchanges of the same design, (ii) if the purchased item(s) are found to be defective, or (iii) if you received incorrect items. In the event that it is out of stock, we will issue store credit instead to use on a future purchase.

Any exchanges may only take place one (1) time per transaction.


You will be responsible for paying for your own shipping costs for returning & getting your exchange item(s). If the return & exchange item(s) are due to our faulty issues, we will bear the shipping cost. You can return your package using any postal service; however, we ask that you obtain a proof of postage receipt for safekeeping.

For Return & Exchanges ONLY:


Suite 151, MBE The Mines,

Level 1- 23, Mines Shopping Mall,

Jalan Dulang, Mines Resort City,

43300 Seri Kembangan, 

Selangor Darul Ehsan,


This policy is only applicable for purchases made in MAQQco Online Store.